Ticket Classification Flow

Intelligent system for classifying technical problems and requests

Progress Step 1 of 5

Step 1: Welcome

Fill in your details. Full name, city and email are required.

Full name

City

School (optional)

Priority P1

Critical issues that affect all users and require immediate action.

Priority P2

Issues that affect some users or essential functions.

Priority P3

Questions, suggestions and minor issues that do not affect overall functionality.

Ticket Classification Flow

Step 1: Welcome

Step 2: Initial Situation

Fully Unavailable System

Partial Problem

Question or Usage Difficulty

Improvement Request

Step 3: Detailing the Problem

Step 4: Classification & Contact

Ticket Priority

Classification Criteria

Problem Description

Talk to Support

Ticket Submitted Successfully!

Next Steps

Priority P1

Priority P2

Priority P3

Step 1: Welcome

Step 2: Initial Situation

Fully Unavailable System

Partial Problem

Question or Usage Difficulty

Improvement Request

Step 3: Detailing the Problem

Step 4: Classification & Contact

Ticket Priority

Classification Criteria

Problem Description

Talk to Support

Ticket Submitted Successfully!

Next Steps

Priority P1

Priority P2

Priority P3

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